Troubleshooting? Bug Reporting?

We encourage you to make suggestions to us how we might better the customer experience and bonus money for suggestions may be given to you at management’s discretion.

I only see “loading” for every asset on the trading page

Your session may have expired. Try refreshing the page and logging in again.
You may have trouble caused from your local firewall or proxy server. Go to websocketstest.com and see the results of WebSockets (Port 8080) test. If you do not see green checkmarks for all aspects of that test then you likely have an issue with your firewall or proxy server. In this case speak to your web administrator as you need to be receiving over Port 8080.

Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.

  1. Try “https” instead of “http” in the URLs.
  2. Make sure your router or modem is configured correctly and your firewall is not blocking your internet connections.
  3. Reset your modem or router, and reconfigure it properly.

Why can’t I place a trade?

There are a few possibilities why you may not be able to place a trade. You must be logged in to your account, the underlying asset or instrument must be open for trading, and you must have sufficient funds in your account for the trade.

If all of the above are in order and you are still not able to trade, please try refreshing the trade page. It may be that your session expired if there was no trading activity for a prolonged period of time which may have caused an automatic session expiry and log out.

If you still are having difficulty placing a trade, please contact us via Live Chat or Customer Support for further assistance.

I can’t log in to my account, why would this be?

The most common cause of this is incorrect log in details. You can click the “Forgot password?” prompt to have MarketsWorld send you a reset password or contact Customer Support or Live Chat with us for further help.

Do I have to download any software in order to use the trading platform?

No. All trading transactions are done online via the MarketsWorld website, no downloads are required. This way you can access your account from any location world-wide with a computer or smart phone and internet connection.

About Deposit Bonuses and Welcome Bonuses

MarketsWorld offers you some of the most generous binary options and financial betting Deposit Bonuses and Welcome Bonuses online. These are a great way to increase your bankroll, just by depositing and trading binary options with the world’s foremost licensed and regulated binary options platform. MarketsWorld is committed to providing you with the best experience anywhere online, and our welcome bonus and deposit bonus program is just one of the many ways that we reward our customers.

Contact [email protected] or Live Chat if you have any questions about MarketsWorld deposit bonuses.

Do you have an affiliates/Refer A Friend program?

If you know someone who would benefit from having their own account, you may refer them using the Refer-A-Friend promotion for you to receive up to $500 / €500 / £500 / C$500 / A$500 bonus money into your account for each person who you refer. You’ll receive the Refer-A-Friend bonus funds in addition to all the promotions available to the new account holder you refer so they still get to take advantage of all the new account holder welcome bonuses. Click here to read more about our refer-a-friend affiliates program.

Where can I keep track of bonus money trade volume rollover requirements?

Once you are logged in, you may view the status of all your bonus funds and their remaining trade volume, rollover requirements on the “Your Account” page.

Can I opt out of bonuses?

Unlike with certain other binary options sites who do not let you withdraw until the trade volume to release bonuses gets met, here at MarketsWorld your own funds are never tied up by the bonus awards. Bonus funds are held separately so you may always withdraw the funds in your cash trading account any time you like.

If you meet the rollover requirements for bonuses then the bonus funds transfer from your bonus account to your cash account and you are then free to use the funds for trading or cashout withdraw. So you will never be negatively affected by the bonus funds awards with MarketsWorld as with other binary options brokers who restrict withdrawals until the rollover for bonuses get achieved. However, if you would still like to have any bonus removed we will of course honor this instruction from you and remove any bonuses for you.