Frequently Asked Questions
What is binary options trading?
Binary options are a simpler, quicker way to earn profit speculating on the financial markets than trading through a stock broker, spread betting, or contracts for difference.
Like all options, binary options are always based on an underlying instrument or asset which you choose, from currencies, stocks, commodities, or indices. Once you pick an asset to trade, you decide whether you think the asset's market price will move higher or lower than its current price by the expiry time you select, from one minute away up to one hour away.
Binary options can have one of two outcomes. You answer a simple "Yes or No" question, such as will the USD/EUR finish above the current price at the end of the hour? If Yes your trade wins and is "in the money". If No your trade loses and is "out of the money". If you predict correctly, you earn the profit plus you get your trade stakes returned. If you predict incorrectly, you lose the trade stakes and nothing more.
You can trade from as little as $1 up to $1,000 per trade with no charges or commissions. You can operate an account with as little as $10. Unlike contracts for difference (CFDs) or spread betting, binary options do not involve margins or require stop loss orders. You know exactly how much you stand to gain or lose when placing the trade. Binary options are fixed return options (FROs) for a pre-determined, fixed amount. Binary options are therefore perfect for traders who want the potential for substantial, short term gains with strictly limited risk.
How is trading binary options superior to spread betting?
Compared with spread betting, trading binary options has the specific advantages that you have a fixed risk without managing stop loss orders, your profit level is known in advance, and that you choose in advance the expiry time for the option contract. With spread betting, your exposure to loss is not limited to the trade stakes whereas with a binary options trade you cannot lose more than the trade stakes so your exposure to loss is limited. For a more complete comparison between spread betting and binary options trading please see Binary Options vs Spread Betting
How is trading binary options superior to traditional trading methods?
Compared with traditional trading methods, binary options offer numerous advantages. With binary options trading there are no broker fees or stamp duties payable, you get the ability to make money when the markets are rising or falling, and you can profit by up to 90% in a matter of minutes even where the asset traded has had only a minimal price fluctuation. For a more complete comparison between traditional trading methods and binary options trading please see Binary Options vs Traditional Trading
Do you offer a How to Trade tutorial?
Yes. Click How to Trade to be re-directed to our beginners guide to trading binary options with MarketsWorld.
How do I start trading binary options with a free, no deposit demo account?
You may open a demo account now. No deposit is necessary. You will automatically be given 5000 practice credits. You may use your demo account to practice trading binary options with MarketsWorld and you can always top up your demo account credits in the "Your Account" page under the "Deposit" section. Click to open a MarketsWorld Practice/Demo Account now.
How do I start trading binary options with a real money account?
If you are ready to trade for real money and real profit, you must first open an account and can do so by clicking here: Open MarketsWorld Real Money Account or, if you already have a demo account, you may upgrade your existing demo account to become a real money account. To upgrade a demo account to a real money account, go the "Deposit" area of the "Your Account" section and select to make a deposit. Once your account is funded then you will be ready to trade binary options for real!
What are the minimum and maximum amounts necessary to make trades?
The minimum stakes per trade are $1 / £1 / €1 / C$1 / A$1. The maximum stakes per trade are $1000 / £1000 / €1000 / C$1000 / A$1000.
What is the minimum age requirement to trade?
Customers must be 18 or over to trade. Our regulatory body requires that no customers under the age of 18 shall be allowed to open an account and we strictly enforce this.
In which time zone are the trades shown?
All trade contracts are shown according to your local time zone based on your computer's own internal clock settings.
How is a trade's profit calculated?
The profit for any given trade is displayed at the time the trade contract is made by you. For example if you stake $100 on a trade and the profit for that trade is 90% then you will receive $190 if that trade wins, in other words the trade finishes "in-the-money". In this example the total return is 190% or $190.
Can I trade forex with MarketsWorld?
Yes. You may trade Forex binary options by selecting from the available currency pairs we offer. Click here to trade forex now.
Can I trade stocks with MarketsWorld?
Yes. You may trade stock binary options by selecting from the available list of stocks we offer. Click here to trade stocks now.
Can I trade indices or exchange traded funds (ETFs) with MarketsWorld?
Yes. You may trade stock market indices such as the Dow Jones or the FTSE 100 from the available list of indices that we offer. Click here to trade indices now.
Can I trade commodities with MarketsWorld?
Yes. You may trade commodities such as gold, oil, silver from the available commodities list. Click here to trade commodities now.
How much money can I earn on each trade?
MarketsWorld offers you the binary options industry's highest profit rate of up to 90% on successful trades. At the highest rate 90%, this is a 190% total return on your investment including the trade stakes which are returned in addition to the profit applicable to every winning trade. Variable profit rates apply and the rates are in flux starting from 90% and ranging to 60% in unusual periods of specific, high volatility in the financial markets. Each trade's rate of profit is indicated at the time of purchase of the trade.
Where can I view all of my trade history?
When you are logged in, you may see your most recent trades under the "Active Trades" and the "Completed Trades" tables directly on the Trade page. You may view your full trade history under the "Journal" area of the "Your Account" page.
Can I trade without risking any money?
Yes. MarketsWorld offers you the option of practicing with a demo account. There is no risk involved as it's for practice money. So you can familiarise yourself with binary options trading, build your skills and gain experience. To sign up for a free practice/demo account please click on the following link: Free Demo Account
Can I make more than one trade at a time?
Yes. There is no limit to the number of trades you may place! You can place trades on numerous assets and for different expiry times and you can place multiple trades on the same asset for the same expiry time or different expiry times.
Can I place trades on credit?
No. You must have enough money in your account to fund your trade when you place it.
Can I cancel or change trades I placed?
No. You cannot cancel or modify a trade once it has been received and accepted by MarketsWorld. This policy is strictly enforced. As you are responsible for all of your trades, make sure that you review and confirm all of the details before placing trades.
How can I verify my trade was made?
All trade positions you place will immediately be confirmed within your "Current Trades" area of the trading page as well as in your "Trade History" in the "Your Account" page. If the trade position is listed then the trade was successfully placed. If the trade is not listed, then it was not placed.
Do you offer free practice/demo accounts?
Yes. You may open a practice account with MarketsWorld to get all the trading experience you need with none of the financial risk. Just follow the sign up process then select the "practice account" option and you will be started with a practice/demo account with 5000 credits which can be reloaded anytime by visiting the "Deposit" section of the "Your Account" page.
How do I open my free account with MarketsWorld?
Click here then fill out the short registration form. There are no charges or fees for opening or using your account.
How do I change from practice/demo account to real money account?
Go into the "Your Account" page after you have already logged in and select "Deposit", you will then be asked to upgrade your account to a real money account and choose your currency to operate the account in. You have the option of USD, EUR, GBP, CAD, or AUD.
Can I open two or more MarketsWorld accounts?
No. In an effort to minimize fraud, each customer is limited to only one real money account. You are able to open one demo account and one real money account only. If you open multiple real money accounts, you will be charged an administration fee of £30 per account, duplicate accounts will be closed, no winnings on a duplicate account are payable.
Can someone else use my account with my permission?
No. Your account is registered to you only. In order to protect against fraud or other account misuse you must keep your account details confidential. Various checks are performed to ensure the safety of your account and unusual activity may result in your account being suspended.
Can I exclude myself from your website?
Upon request, you may exclude your account from further trading activity permanently or for any time period you specify. Thereafter, the account may not be used until the expiry of the self-exclusion period. Once your request is processed by our Customer Services team, no further trades will be accepted from you and you will not be able to use the account. Any account balance will be credited back to you. We will remove your name from our mailing and marketing lists and will do everything we can to prevent a new account from an excluded customer being re-opened during the period of self-exclusion. Any account that is blocked through the self-exclusion process cannot be reopened unless you contact us and request a change in your account status. It is important that you do not attempt to open multiple accounts with us. If you would like to self-exclude your account kindly email us at [email protected].
Deposit / Withdrawal
Will MarketsWorld contact me by telephone?
No. MarketsWorld will never call you unless you ask us to.
What deposit options do I have?
We are pleased to offer a variety of deposit methods. We accept all Neteller eWallet transfers, Bank Debit cards and Visa and Mastercards, including Visa Electron, Visa Debit, Visa Purchase, Mastercard Debit, Maestro, Switch, Solo. Note the card holder must be the same as the account holder and the card used must have an expiry date and a 3 digit security code or it will not work. We also have other payment methods available such as bank wire transfer (please see the FAQ below).
What are my currency options?
MarketsWorld accepts 5 currencies. You can choose to operate your account in British Pounds, Euros, US Dollars, Canadian Dollars or Australian Dollars.
Are there charges or fees for deposits and withdrawals?
No! We do not charge you anything for either deposits or withdrawals to and from your MarketsWorld account. (Although if operating the account via wire transfer please see the FAQ below for the applicable free withdrawal limits.)
How do I deposit/withdraw with my Neteller e-wallet?
You may deposit using your Neteller e-wallet in the "Deposits and Withdrawals" area of the "Your Account" page. If you depsit using Neteller your withdrawals will be processed back to your Neteller account automatically. Please note that your Neteller account email address must match your MarketsWorld account email address in order for withdrawals to be processed. Please contact a member of our Live Chat team if you need to change your MarketsWorld account email address.
How do I make a deposit?
To make a deposit, first log in to your account. Then you can either click the "Deposit" button or click the "Your Account" button. Select "Deposit and Withdrawal" in the "Your Account" page. Under "Deposit" enter the amount you wish to deposit and then click the red "Deposit" button to submit the request. You will now be taken to our third party payment processing secure site to complete the transaction. You may trade immediately once the deposit goes through.
I am having problems making a deposit. How do I get help?
For assistance in making a deposit, MarketsWorld offers the following options:
- If your deposit attempt is unsuccessful, you may request Live Chat customer support. Once selected, our live chat customer services agents will assist you with your deposit.
- If you you are attempting to deposit during hours when the world's markets are closed for trading, and there is no customer services agents to take you Live Chat request you will be able to leave a message there and will receive a reply within 24 hours via email.
- If you wish to receive assistance via email, simply contact [email protected]
What is the minimum amount I can deposit?
The minimum amount for deposits is just $10 / £10 / €10 / C$10 / A$10, the lowest in the binary options industry. We also offer a no deposit demo trading account. And the lowest available stakes per trade at just $1 / £1 / €1 / C$1 / A$1 per trade, up to $1000 / £1000 / €1000 / C$1000 / A$1000 per trade.
What are my cashout withdrawal limits?
The minimum cashout withdrawal is $10 / £10 / €10 / C$10 / A$10. There is no maximum cashout limit. You are of course always free to cashout the full amount in your account at any time.
How frequently can I cashout or withdraw my funds?
There are no limits to the number of deposits and cashout withdrawals you are able to make. You can only have one pending (i.e. requested but not processed) withdrawal at any one time. However you are always free to cancel a cashout request, any time prior to its being processed, and then do a new request to cashout for a different amount. To cancel a pending cashout withdrawal simply go to the "Journal" table at the bottom of the "Your Account" page and click on "Cancel".
How do I request a cashout withdrawal?
To request a withdrawal, click the 'Your Account' button once you are logged in. Select "Deposit and Withdrawal" in the "Your Account" page. Under "Withdrawal" enter the amount you wish to withdraw and then click the red "Withdraw" button to submit the request. You will now see the cashout withdrawal confirmed in the "Journal" tables at the bottom of the "Your Account" page.
How will I receive my cashout withdrawal payment?
Once you request a cashout withdrawal, it will be paid back via the same means you used for deposit. Cashouts are first processed back to the oldest method(s) used to deposit. Within each deposit method, cashouts are applied back to your oldest deposit first and your most recent deposit last. If your cashout exceeds the total amount you've deposited then the excess will be paid to the last deposit method used. We apologize if our cashout policy is an inconvenience, but this is a security feature designed to protect our customers against fraud. It ensures that no one can profit from misuse of another's account.
How quickly will I receive the cashout withdrawal of my funds?
We process all requests for withdrawals within one business day and this payment reaches you within 2-7 business days once processed.
Why am I unable to submit my request for a cashout withdrawal?
MarketsWorld provides a very high level of security for our customers. One of the ways we ensure our customers' safety is to impose a 48 hour delay in cashing out from a customer's last deposit. This feature is designed to protect against collusion and fraud.
Can I cancel my cashout withdrawal request?
If your cashout request has not yet been processed, you will be able to cancel it via the "Journal" table at the bottom of the "Your Account" page. If you wish to cancel a pending cashout withdrawal, click the word "Cancel" written next to the pending withdrawal. If you do not see the word "Cancel" there then the cashout request has already been processed and cannot be cancelled any longer.
I have not received my cashout withdrawal, what happens next?
Please make sure you have allowed enough time for your cashout to appear on your statement which can take 3-7 business days. If after this time has elapsed you still have not received your cashout withdrawal, please contact [email protected], making sure to provide any relevant account history or statements for your payment method, showing that the cashout was not received, and we will gladly assist you.
The payment method my cashout was sent to is closed/expired, where are my funds?
If you have a new or existing open card/account with the same institution, the funds may be credited there. Please contact your financial institution regarding the transaction.
If your institution confirms the funds were not redirected, or you do not have another card/account with them, please contact [email protected] so that we can assist you further.
I have a new credit/debit card. How can I cashout to it?
When you make a cashout request, you will not be given a choice as to which card can receive your funds. The cashout withdrawal payment will go back on to the same card you last used to make a deposit with MarketsWorld that has not expired and is Credit Funds Transfer (CFT) eligible.
If you would like to receive your funds to a different card, please contact [email protected] for assistance.
Are wire transfers an available method for deposit/withdrawal?
Yes. You may operate your account by method of wire transfer. However because of the banking costs, MarketsWorld allows you one withdrawal per calendar month without any charge. If you request more than one withdrawal per month then we will charge your account $50 per withdrawal to defray the banking costs. MarketsWorld absorbs the banking fees for you based on one withdrawal per month. Because we offer deposits and withdrawals via bank debit cards, most customers prefer this method to the complexity and added costs associated with operating the account via wire transfer. If you would like to operate the account via wire transfer please contact us via Live Chat or email [email protected] and we will set this up for you.
Will I need to provide identification or other documents to make withdrawals?
You are free to deposit and start trading as soon as you like. There is a temporary hold on your ability to withdraw which will be removed once your account is fully verified. To do this we ask that you provide:
Proof of Identity. The best identification documents are those which are issued by a government authority, which should have your photograph, address and signature. For example a passport, election identity card, driver's license, etc. would be sufficient for the purpose of establishing identity.
Proof of Address. This is a document to establish your home address, which can be either a recent utility bill (gas/water/electricity/landline phone) or a bank or credit card statement that is addressed to you at your home and dated within the last three months. Please note that we are unable to accept mobile phone, internet or cable TV bills as a proof of address.
Copies of all cards used for deposit. Please send a copy of the front of all the cards you have used to deposit with us, blocking the middle digits so that only the first 6 and final 4 numbers are visible.
Please email these documents to [email protected] Once these documents are received and your account is verified we will process any withdrawal requests that you make. The best way to send this information to us is via email to [email protected] We recommend to all customers to send this documentation as early as possible so that no withdrawal is delayed while we accumulate this information from you.
Is my money safe with MarketsWorld?
MarketsWorld remains one of the only binary options websites to be properly licensed and regulated. We are licensed to operate in Great Britain with its outstanding record for regulatory control of online business and financial betting platforms.
Since beginning operations in 2011, MarketsWorld has conducted thousands of deposit, cashout, and transfer transactions for our customers. In all cases we have and will continue to use legitimate and safe transaction methods which have been tested for safety and security.
Additionally, MarketsWorld customer funds and account balances are held in separate accounts at a leading British bank, and are not used for any operational expenses. Such an arrangement ensures we can at all times fulfil any financial obligations to our customers, and provides further reassurance that customer funds are always secure with MarketsWorld. For a more complete overview of what our being licensed and regulated to operate from Great Britain means for customer safety please visit our About Us page.
I need to speak to someone in the Accounting and Payment Services department. What is your phone number?
Our Accounting department does not provide telephone support, please send an email with complete details regarding your inquiry to [email protected] and we will get back to you as soon as possible.
Is the MarketsWorld binary options trading platform licensed and regulated?
Yes. The MarketsWorld binary options trading platform is fully licensed to operate and is regulated in the Isle of Man, Great Britain by the Isle of Man Gambling Supervision Commission which assures that your deposits and earnings are safe, our systems are fair, and the real-time quotes displayed are true and accurate. For more information on our licensing and regulation please also visit our About Us page.
Are my winnings taxable?
Although not to be taken as tax advice, we understand that UK tax law currently exempts UK residents from paying capital gains tax on winnings from binary options trading. However tax legislation and its interpretation can change and the tax treatment of binary options trading may differ according to your personal circumstances. Tax treatment in jurisdictions other than the UK may be different as tax rules vary from country to country.
All MarketsWorld transactions are legally processed under approval of the government of the Isle of Man. All transactions and trades shall be considered to be originating from and governed by the laws of the Isle of Man. MarketsWorld pays the tax applicable for your trades in the Isle of Man however it does not report customers' account activities, winnings, or losses to government taxation agencies outside the Isle of Man.
We cannot provide you with tax advice and therefore recommend that you seek your own independent advice from a person authorized to give such advice in your jurisdiction. It is your responsibility to follow your own country's taxation rules.
Where can I find a glossary and definitions of terms used on this website?
You will find the definitions of all terms in the Glossary. Click here and you will be redirected.
Are there any current bonus promotions or new customer incentives?
MarketsWorld is the industry leader for our promotions and incentives. In addition to outmatching our competition by providing you with the highest rates of returns per trade across all the assets we offer, we also have a number of promotional incentives for new customers. To view all of our current promotions and bonuses, please click on the following link: MarketsWorld Promotions
100% Deposit Bonus from MarketsWorld
By choosing the 100% Cash Match Bonus means that when you make your first deposit MarketsWorld will give you a 100% Cash Match bonus up to $1000. Once you've made your deposit, you automatically receive the bonus into your bonus money account. You then earn the bonus just by trading in the world markets like you normally would. The bonus is released once you meet the trade volume rollover requirements. There is no time limit placed on you to meet the rollover to unlock the bonus allowing you to trade as much or as little as you like, trading as you ordinarily would do - the perfect way to take full advantage of the 100% bonus. To redeem this bonus simply enter voucher code 100CM on the deposit page. Click here for more information on the MarketsWorld 100% Deposit Cash Match Bonus.
$50 Risk Free Trade
You get two chances to win your first trade with MarketsWorld’s $50 Risk Free Trade Bonus. If your first trade of up to $50 doesn't win, the stakes of the trade are replaced for you with equivalent bonus account funds. With just a 1x rollover applicable to this bonus, this means as soon as the stakes of the first trade are placed by a subsequent trade or trades, the Risk Free Trade Bonus funds will go directly into your cash trading account. To redeem this bonus simply enter voucher code 50RFT on the deposit page. For more information on the MarketsWorld $50 Risk Free Trade Bonus click here.
No Deposit Bonus
The No Deposit Bonus gives you $10 completely free when you open your real money account with MarketsWorld. You can trade this amount as you see fit and experience real money binary options trading with the best binary options platform. The bonus is released once you meet the trade volume rollover requirement after which it can be withdrawn together with any winnings, up to a maximum of $100 / £100 / €100 / C$100 / A$100. There is no time limit to meet the rollover to unlock the bonus allowing you to trade as much or as little as you like, trading as you ordinarily would. To redeem this bonus simply enter voucher code NDB10 on the Deposit page. Click here for more information on the No Deposit Bonus.
From time to time, MarketsWorld offers reload bonuses to our existing customers. These are promoted via emails, and on our website. Make sure you keep a look out for any new announcements.
Do I have to choose a Welcome bonus or can I get them all?
MarketsWorld enables new customers to choose one Welcome Bonus when a real money account is opened. A bonus opt out option is also available but don’t worry, the Welcome Bonus can be claimed at a later date on demand.
Can I opt out of bonuses?
Unlike with certain other binary options sites who do not let you withdraw until the trade volume to release bonuses gets met, here at MarketsWorld your own funds are never tied up by the bonus awards. Bonus funds are held separately so you may always withdraw the funds in your cash trading account any time you like.
If you meet the rollover requirements for bonuses then the bonus funds transfer from your bonus account to your cash account and you are then free to use the funds for trading or cashout withdraw. So you will never be negatively affected by the bonus funds awards with MarketsWorld as with other binary options brokers who restrict withdrawals until the rollover for bonuses get achieved. However, if you would still like to have any bonus removed we will of course honor this instruction from you and remove any bonuses for you.
Where can I keep track of bonus money trade volume rollover requirements?
Once you are logged in, you may view the status of all your bonus funds and their remaining trade volume, rollover requirements on the "Your Account" page.
Do you have an affiliates/Refer A Friend program?
If you know someone who would benefit from having their own account, you may refer them using the Refer-A-Friend promotion for you to receive up to $500 / €500 / £500 / C$500 / A$500 bonus money into your account for each person who you refer. You'll receive the Refer-A-Friend bonus funds in addition to all the promotions available to the new account holder you refer so they still get to take advantage of all the new account holder welcome bonuses. Click here to read more about our refer-a-friend affiliates program
About Deposit Bonuses and Welcome Bonuses
MarketsWorld offers you some of the most generous binary options and financial betting Deposit Bonuses and Welcome Bonuses online. These are a great way to increase your bankroll, just by depositing and trading binary options with the world's foremost licensed and regulated binary options platform. MarketsWorld is committed to providing you with the best experience anywhere online, and our welcome bonus and deposit bonus program is just one of the many ways that we reward our customers.
Do I have to download any software in order to use the trading platform?
No. All trading transactions are done online via the MarketsWorld website, no downloads are required. This way you can access your account from any location world-wide with a computer or smart phone and internet connection.
I can't log in to my account, why would this be?
The most common cause of this is incorrect log in details. You can click the "Forgot password?" prompt to have MarketsWorld send you a reset password or contact Customer Support or Live Chat with us for further help.
Why can't I place a trade?
There are a few possibilities why you may not be able to place a trade. You must be logged in to your account, the underlying asset or instrument must be open for trading, and you must have sufficient funds in your account for the trade.
If all of the above are in order and you are still not able to trade, please try refreshing the trade page. It may be that your session expired if there was no trading activity for a prolonged period of time which may have caused an automatic session expiry and log out.
Error 103 (net::ERR_CONNECTION_ABORTED): Unknown error.
- Try "https" instead of "http" in the URLs.
- Make sure your router or modem is configured correctly and your firewall is not blocking your internet connections.
- Reset your modem or router, and reconfigure it properly.
I only see "loading" for every asset on the trading page
Your session may have expired. Try refreshing the page and logging in again.
You may have trouble caused from your local firewall or proxy server. Go to websocketstest.com and see the results of WebSockets (Port 8080) test. If you do not see green checkmarks for all aspects of that test then you likely have an issue with your firewall or proxy server. In this case speak to your web administrator as you need to be receiving over Port 8080.
Troubleshooting? Bug Reporting?
We encourage you to make suggestions to us how we might better the customer experience and bonus money for suggestions may be given to you at management's discretion.
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