Will I need to provide identification or other documents to make withdrawals?

You are free to deposit and start trading as soon as you like. There is a temporary hold on your ability to withdraw which will be removed once your account is fully verified. To do this we ask that you provide:

Proof of Identity. The best identification documents are those which are issued by a government authority, which should have your photograph, address and signature. For example a passport, election identity card, driver’s license, etc. would be sufficient for the purpose of establishing identity.

Proof of Address. This is a document to establish your home address, which can be either a recent utility bill (gas/water/electricity/landline phone) or a bank or credit card statement that is addressed to you at your home and dated within the last three months. Please note that we are unable to accept mobile phone, internet or cable TV bills as a proof of address.

Copies of all cards used for deposit. Please send a copy of the front of all the cards you have used to deposit with us, blocking the middle digits so that only the first 6 and final 4 numbers are visible.

Please email these documents to [email protected]. Once these documents are received and your account is verified we will process any withdrawal requests that you make. The best way to send this information to us is via email to [email protected]. We recommend to all customers to send this documentation as early as possible so that no withdrawal is delayed while we accumulate this information from you.